Privacy Policy

Unfiltered Property Group (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us, including through our website and property enquiries.

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities, including:

  • Your name

  • Phone number

  • Email address

  • Postal address

  • Property preferences and buying/selling intentions

  • Financial information you choose to provide as part of an enquiry

  • Identification details where required for property transactions

  • Any other information you provide to us directly

We may also collect non-identifiable information such as browser type, IP address, and website usage data through cookies and analytics tools.

2. How We Collect Your Information

We collect personal information in a number of ways, including when you:

  • Submit an enquiry through our website

  • Contact us by phone, email, or social media

  • Register for property updates, inspections, or newsletters

  • Engage with us during property transactions

  • Interact with our advertising online

We may also receive personal information from third parties such as developers, vendors, marketing platforms, or referral partners, where you have given consent for this to occur.

3. Why We Collect Your Information

We collect and use your personal information to:

  • Respond to your property enquiries

  • Provide you with information about listings, projects, and opportunities

  • Arrange inspections, appointments, and consultations

  • Assist with buying or selling property

  • Send you marketing communications (you can opt out anytime)

  • Improve our services and website experience

  • Comply with legal and regulatory obligations

We only collect information that is reasonably necessary for our functions as a property advisory and sales business.

4. Direct Marketing

We may use your personal information to send you marketing communications about properties, projects, or services we believe may be relevant to you.

You can opt out of receiving marketing communications at any time by:

  • Clicking the “unsubscribe” link in emails, or

  • Contacting us directly using the details below

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

These tools may collect information such as:

  • Pages visited

  • Time spent on site

  • Device type

  • General location data

This information is used in an aggregated, non-identifiable way to improve our website and marketing. You can disable cookies through your browser settings if you prefer.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored:

  • In secure digital systems

  • In cloud-based platforms used for CRM, marketing, or property management

  • In secure physical files where required

We only allow access to personal information to staff and service providers who need it to perform their role.

7. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary to provide our services, including:

  • Property developers and vendors

  • Legal representatives and conveyancers

  • Financial institutions or brokers (with your consent)

  • Marketing and technology service providers

  • Government authorities where required by law

We do not sell your personal information.

Some service providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you can contact us and we will investigate your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:

🌐 www.oaic.gov.au
📞 1300 363 992

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Unfiltered Property Group
📧 help@unfilteredproperty.com.au
📞 0460430918
🌐 www.unfilteredproperty.com.au

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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